Return and Refund Policy

Customers can return their order within 14 days after an order has been delivered. We have a reverse pick-up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick-up policy, you will have to self-ship the product(s). to:
Company Address
79 – A, Ammapalayam, Avinashi, Tiruppur – 641652.

Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at return@kleiber.co.in and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account.

If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on return@kleiber.co.in Gift cards/vouchers are non-refundable. Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for. To maintain strict hygiene standards of our products, we do not accept returns on several product categories.

To return your order, you will need to mail us along with proper reason and exact product images you received from Kleiber.co.in

Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 3 business days. After the product is picked up, the complete amount will be refunded to your account.

PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India.

If it has been 24-48 hours since the order has been picked up by our courier partner and if the refund isn’t reflected in your account, please email us at refund@kleiber.co.in and we will sort it out for you.